Keyboard alt Mice/ Touchpad/ Trackball alt Visual Presenter

FAQ_1Keyboard


1. What to do if the keyboard has no response?

2. What to do if the keyboard goes into sleep mode and does not wake up?

3. What to do if the keyboard types the wrong character?

4. What to do if the keyboard touchpad behaves strangely and where is the driver?

5. What to do if the keyboard keeps loosing connection?

6. Please email support@kutronix.com for further assistance.

 


 

1. What to do if the keyboard has no response?

Please try to re-connect the keyboard, before synchronizing the keyboard, please notice that:

  • (1) Normally, the average battery life cycle is approximately 3 - 4 months depends in the usage of the device. Therefore, it is necessary to make sure the battery has sufficient power and is installed in a proper position (Noted: WKB-4000US is not compatible with Duracell battery)
  • (2)The receiver is plugged directly to the PC without any adapter or USB hub

 

 

For WKB-4000 US (Old Version)

1. Plug the receiver directly to the USB port without any adapter or docking station

2. Press the small grey button on the receiver ONCE and release

3. Press the “Fn” button on the bottom left corner and release

 

 

For WKB-4000 US/UB (New Version)

1. Turn on the keyboard by switch ON on the back of the keyboard

2. Plug the receiver directly to the USB port without any adapter or docking station

3. Press the “Connect” button on the back ONCE and release

 

 

Back to top


2. What to do if the keyboard goes into sleep mode and does not wake up?

In order to save the power for the keyboard, the unit will go into sleep mode while it is inactivated. You can simply press any key but the trackball or touchpad to wake it up.

If the unit cannot be woke up by pressing any key, try to re-synchronize the keyboard or adjust USB Power Setting as following:

For Windows XP:

1. Right-click the "My Computer" icon on your desktop. Select "Properties" from the menu options.

2. Click the "Hardware" tab in the screen that is displayed. At the bottom of this window, click the "Device Manager" button.

3. Click the "USB Device" from the list of hardware devices on your computer. This expands the tree that lists a selection of drivers.

4. Double-click the "USB Root Hub" device. This opens a new window.

5. Click the "Power Management" tab. This is where any power options are changed for the corresponding USB port.

6. Uncheck the box that is labeled "Allow the computer to turn off this device to save power", then click "Ok" to save changes.

7. Do the same for any other "USB Root Hub" devices listed in Device Manager.

8. Once the settings are completed, close the "Properties" window.

9. Then back to “Device Manager” -> “Keyboards” -> Right click on “HID Keyboard Device”

10. Go to “Properties” -> “Power Management”

11. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."

12. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.


For Windows Vista/ 7:

1. Go to “Control Panel” -> “Power Options”

2. In the “Preferred plans”, select “Balance”

3. Click on “Change plan settings” for “Balance”

4. Click on “Change advanced power settings”

5.Go to “USB settings” -> “USB selective suspend setting“

6. Set “Settings” to “DISABLED”, then click "Ok" to save changes.

7. Go to “Device Manager” -> “Keyboards” -> Right click on “HID Keyboard Device”

8. (If available,) Uncheck the box that is labeled "Allow the computer to turn off this device to save power."

9. Check the box “Allow the device to wake the computer”, then click "Ok" to save changes.


 

Back to top


3. What to do if the keyboard types the wrong character?

If the keyboard types the same character repeatedly or the character around it, please try to pop off the key cap and do the following:

1. Check if anything stuck under the key

2. Clean any dust between the key cap and the keyboard

3. Adjust the rubber piece beneath the key to a proper position

 

Regarding the keyboard types numbers instead of the correct character, there are two modes associated with this keyboard:

First, when you turn on "Num Lock": When you press the key with a small number printed on it, the number comes up. However, hold the Fn Key and press any key with the number, the letter of that key comes up. At this point, all you need to do is to disable this function by PRESSING "Fn + NumLock" ONCE(around the top right corner).

When you turn off "Num Lock": When you press the key with a small number printed on it, the letter of that key comes up. However, hold the Fn Key and press any key with the number, it will switch to another key mapping originally on the normal numeric keypad:

7 as "Home"                       8 as "Arrow Key Up"              9 as "Page Up"

4 as "Arrow Key Left"          5 as N/A                               6 as "Arrow Key Right"

1 as "End"                         2 as "Arrow Key Down"          3 as "Page Down"

0 as "Insert"                                                                   . as "Delete"

 

Back to top


4. What to do if the keyboard touchpad behaves strangely and where is the driver?

There’s no software available to change settings for the wireless touchpad currently. GlidePoint driver will not be able to work with the wireless keyboard, it is only for wired touchpad. The driver doesn’t support any customized setting on wireless touchpad.

If the device still doesn’t work properly after re-synchronizing with another set of fresh new battery, then it could be defective.

 

Back to top


5. What to do if the keyboard keeps loosing connection?

If you need to frequently re-synchronize your keyboard, try the following:

   Insert the wireless dongle directly into the USB port on the PC without hub

   Move the keyboard closer to the wireless dongle

   Plug the wireless dongle into different USB ports


In addition, the connection between the keyboard and the wireless dongle could be lost due to:

           A. Insufficient battery power

           B. Relocating the wireless dongle to another computer

           C. Using the wireless dongle with a USB hub or other unsupported device such as

           a KVM switch (Noted: The wireless dongle must be plugged directly into your

           computer).

           D. Interference may take place due to more powerful wireless devices such as:

                  Wireless devices

                  Cellular telephones

                  Monitors

 

 

Back to top


6. Please email support@kutronix.com for further assistance.

        For further questions you cant get answer in our FAQs, please email

        support@kutronix.com for further assistance.

 

Back to top


 



Copyright© 2011 Kutronix Technology Inc. All rights reserved.